OLKB is a small online shop based out of Fort Wayne, Indiana run by Jack Humbert, with help from Sebastiaan on customer service/operations, and another local company that helps with fulfillment. Everything on the store is in stock unless stated otherwise. If you order in-stock items along with a group buy, all of the items will ship when the group buy is ready. For updates on group buys, check out the group buy page. For general updates, Jack often posts things to the subreddit as well.
The main place to get help is the official support/news subreddit, /r/olkb - the community is great at jumping in to help out others, and Jack comments on things when necessary.
If you’d like to add something to your order, please request to cancel your previous order first, and re-order things completely - merging orders is a bit too difficult right now. To cancel, please email hello@olkb.com with your full order number, and your refund will be issued as soon as possible.
If you’ve received your order and are having issues with something, need to change your address, or anything else with your order, please email help@olkb.com with your full order number, and we’ll get it taken care of as soon as possible.